Studio terms
Using Fit Mums by Cassie
The practical terms for studio accounts, class times and memberships.
Membership terms version 2026-09-26 · Late-cancellation policy version 2026-09-25
Accounts and membership access
Provide accurate, current information and keep your account secure. Creating an account does not reserve a class place. Members can book now for classes from 5 October 2026. Classes and billing start on 5 October 2026; onboarding does not delay booking. Attendance requires a successful first payment.
Class times and attendance
Cassie publishes the available classes. Your portal shows upcoming classes and lets you choose, withdraw from or cancel a place; contact Cassie if you need help changing a class or want an exceptional circumstance reviewed. Follow reasonable instructor and safety directions, and do not attend when illness or another condition could put you or others at risk.
Membership inclusions and class bookings
Busy Babe includes two classes each Monday–Sunday week. Foundation includes four classes each Monday–Sunday week. Published classes are confirmed as soon as you book them. Unused classes do not roll into the next week.
Casual class packs
A casual pack costs $200 for eight classes, paid once through Square, with no automatic renewal or joining fee. For new purchases, all classes must take place within 30 Melbourne calendar days of purchase, including that day. For pre-opening purchases, the 30 days start on the studio opening date instead. Booking, attendance and cancellation do not extend expiry. Previously purchased packs retain their agreed first-attendance timing and activation deadline. The portal displays the dates that apply to your pack. Confirmed classes and held requests deduct a credit; timely cancellations and studio cancellations restore it without extending expiry. Late cancellations and missed classes use a credit. The late-cancellation fees below apply to packs too. Pack purchases do not include membership onboarding or nutrition sessions. Contact Cassie about refunds or exceptional circumstances. These terms do not limit your statutory rights.
Cancellations and waitlists
A confirmed class cancelled at least 12 hours beforehand is returned to the member’s weekly plan. A cancellation less than 12 hours before class frees the place but the class remains used. Each member starts with two fee-free late cancellations. The third and every later late cancellation incur a $10 fee until the member completes 30 consecutive days without a late cancellation, when both fee-free late cancellations return. Each new late cancellation restarts that 30-day period. Exactly 12 hours’ notice is on time. Requested and waitlisted classes, studio cancellations and circumstances expressly excused by Cassie do not use a fee-free cancellation or incur the fee. Missed classes remain used but are not automatically treated as fee-bearing late cancellations. For automatically confirmed classes, everyone on the waitlist is notified when an opening becomes available, and the first eligible member to claim it receives the place.
Payments and joining fees
Busy Babe is $45/week for two included classes. Foundation is $69/week for four included classes. Each offers a flexible membership with a one-off joining fee ($149 on either plan), or a six-calendar-month commitment with no joining fee. All options include Pilates grip socks and one 60-minute private onboarding session with Cassie to talk through your personalised macro targets, meal plan and training programme. This session is additional to your weekly classes. Onboarding does not delay booking; Cassie will contact you to arrange the session. Pre-opening booking dates are described above. Attendance requires a successful first payment. Before the studio opens, Square securely saves your card without taking payment. Your first payment is due on the displayed studio opening date and includes the first weekly payment and, for flexible memberships, the joining fee; later payments are the displayed weekly rate. After opening, the first payment is due when you start the membership. When the late-cancellation policy has been accepted, an applicable $10 late-cancellation fee may also be charged to the saved card. Square securely processes card and recurring-payment activity. Fit Mums by Cassie does not receive or store your card number.
Pausing and cancelling
An active paid membership may be paused without an annual request limit. A pause starts on the next payment date, and the membership resumes one or two weekly billing periods later. Classes during the pause are released and must be chosen again after resuming; cancelling a scheduled pause or resuming early does not restore them automatically. If Fit Mums by Cassie closes for an extended period, the studio may schedule a separate billing pause for affected active memberships. Square may adjust the pause dates to cover full weekly billing periods. You may request membership cancellation from the membership page at any time. Flexible memberships end at the current paid-period boundary without an exit fee. Six-month commitments begin on the Melbourne date of the first successful membership payment and end six calendar months later; personal pauses and studio closures do not extend that date. The weekly rate continues after the commitment, with no further joining or exit fee, until you cancel. If your membership ends before the commitment end date, a fixed early exit fee applies: $149 on either plan. The fee does not reduce over time. Cassie may waive it at her discretion. You may request cancellation ahead of the commitment end date without an exit fee; membership and billing then end at the first paid-week boundary on or after that date, as displayed before you confirm. The final paid week can extend a few days beyond the commitment. An unpaid exit fee does not extend the cancellation date. Membership access may be restricted after a failed payment.
Health information
Studio instruction and general nutrition or coaching support are not medical diagnosis or treatment. Seek advice from an appropriate health professional if you are unsure whether participation is suitable for you.
Service availability
Fit Mums by Cassie may reasonably change timetables, instructors or service features and will communicate material membership changes where required. Nothing in these terms excludes rights that cannot lawfully be excluded, including applicable Australian Consumer Law rights.
Contact
For account, booking or membership questions, contact hey@cassie.studio.
No-shows incur a $10 fee and count as a used class. Courtesy late-cancellation credits do not cover no-shows.
Your $99 trial and six-month agreement
$99 today for 30 days of unlimited classes. Your first attended class is day one. Access ends at midnight at the start of the date 30 days later, in Melbourne time.
Attend your first class within 60 days of purchase, or within 60 days of opening day for pre-opening purchases. Booking, cancellation and no-show do not start the 30 days. No attendance means no automatic weekly charges; contact Cassie about extensions or refunds.
Choose at checkout: $45/week for two classes or $69/week for four classes each Monday–Sunday week. Both have a six-calendar-month commitment and no joining fee. Once your membership starts, the early-exit fee is $149 on either plan unless Cassie waives it.
Cancel in your portal before the 30 days end to avoid recurring payments. There is no exit fee if you cancel during the trial, and you keep your paid trial access. We show your exact membership start and commitment dates after your first attended class.
A nutrition consult is included if you continue into your chosen membership; it is not included in the $99 trial. After six months, billing continues weekly until cancelled. The trial cannot be paused. Normal class capacity and cancellation rules apply.
Agreement trial-30-days-choice-2026-09-26.
Available to new members once per person. Pay first, then finish your account and participation details before booking. These terms do not limit your rights under Australian Consumer Law. Existing purchases keep their accepted terms and may receive the complimentary extension described below.
Existing paid two-week trials that have not rolled into weekly membership receive 30 days of access at no extra cost. Their $69 weekly plan, opt-out and other accepted terms remain unchanged; the portal shows the extended deadline. Already-rolled-over memberships are not changed.
Previous $99 trial offer — agreement intro-attendance-2026-09-14-classes-only
For existing purchases under the previous two-week agreement: $99 buys a two-week trial of unlimited eligible classes. A nutrition consult is included only if you continue into Foundation membership. Already-purchased trials retain any nutrition consult included in their accepted agreement. Account creation, the participation acknowledgement and payment are required. Booking capacity and the normal late-cancellation rules apply.
For new attendance-based purchases, the first attended class is day one. Attend within 60 days of purchase, or opening day for pre-opening purchases. The fortnight ends at the start of the date 14 days after that first class, in Melbourne time. Your portal then displays the exact cancellation deadline and commitment dates. Booking, cancellation and no-show do not activate the fortnight. If no class is attended by the deadline, the offer expires without Foundation charges; contact Cassie about extensions or refunds. Existing paid agreements retain the dates and terms accepted at purchase.
Unless you cancel in the portal before that deadline, Foundation begins at $69 per week for four classes each Monday–Sunday week. You accept this automatic continuation at purchase. Your six-calendar-month commitment begins when your membership starts. Your portal displays your membership start and commitment end dates after your first attendance. The six-month commitment covers 26 or 27 weekly payments depending on the calendar dates, plus your $99 trial.
Opting out during the trial carries no early-exit fee and leaves your remaining trial access intact. Once your membership starts, a fixed $99 early-exit fee applies if you leave during the six-month term; Cassie may waive it. You may instead schedule cancellation for the first paid-week boundary on or after the commitment ends with no exit fee.
After six months your membership continues at $69 weekly until cancelled at the end of a paid week, with no new fixed term or exit fee. The two-week trial cannot be paused. Foundation pauses do not extend the commitment. These terms do not limit your rights under Australian Consumer Law.
A day-seven check-in and a reminder three days before your membership starts are sent by email. Review your dates, and cancel from Membership in the portal if you don’t want to continue. For help, email Cassie.